EMT Practice Test

1. Question Content...

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Question1: Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages. Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers Select one or more of the following:

Question2: Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:
- Support encryption at rest
- Show decrypted data in the UX (user experience) to users with permissions
- Encrypt all Community data
How should the Salesforce Administrator fulfil this requirement?
Select one or more of the following:

Question3: A Salesforce Admin at universal Containers notices that a large number of unauthenticated users are accessing Community pages. Their org is on the Salesforce Enterprise Edition. What is the average number of monthly page views allowed?

Question4: Regional Containers have been developing their Partner Community, they have created all the required pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?

Question5: Universal Containers needs to have their branding represented accurately in their Partner Community. What three things should the Salesforce Admin do to use Community Builder to brand the Community?

Question6: Your company has provided you with 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?

Question7: The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers

Question8: A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?
Select one or more of the following:

Question9: orthern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies a group of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?
Select one or more of the following:

Question10: Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

Question11: Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?

Question12: Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take.

Question13: Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?

Question14: Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?

Question15: What are two advantages of setting up a custom domain for a Community? Choose 2 answers

Question16: How is visibility to Articles Types controlled for Community Members?

Question17: Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

Question18: What features are you able to take advantage of in the Topic Management section of the Community Manager?

Question19: A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOT display in the Community.
What is the most likely cause of this issue?

Question20: What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements?
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:
* 120,00 partner accounts
* Minimize the number of partner account roles
* Partner account is made up of sales employees and sales managers
* Sales employees only have access to their data
* Sales managers have access to all sales employees data

Question21: Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:

Question22: What permission(s) would you assign a community manager?

Question23: A Community has two types of users:
- External users who can belong to multiple Communities.
- Internal users who belong to one or more Communities.
Which two features allows both user groups to navigate between each Community? Choose 2 answers.

Question24: Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement?
Select one or more of the following:

Question25: You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

Question26: What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.

Question27: You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available. What steps do you take to do this?

Question28: Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

Question29: How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members.
However, users from the same partner should be able to hold discussions amongst themselves.

Question30: Universal Containers needs a Community for distributors who manage their sales with the following requirements: * Each distributor has multiple users. * Users within the same distributor should be able to talk with each other. * Users should NOT be able to talk with users from other distributors. * The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?

Question31: Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?
Select one or more of the following:

Question32: The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?
Select one or more of the following:

Question33: Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer

Question34: A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?
Select one or more of the following:

Question35: A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members.
What is the likely cause of this issue?
Select one or more of the following:

Question36: Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one or more of the following:

Question37: Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?

Question38: Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices.
All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?

Question39: What are the two types of Sharing Models available once you have established a Community?

Question40: Universal containers is building a Customer Community. What can the administrator add to the navigation menu?
Select one or more of the following:

Question41: Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?

Question42: Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:
- UC can engage with partners during the sales cycle
- UC can have internal only discussions
- The channel manager can bring any UC employee to the discussion
- UC employees might have access to the partner community
How should a Salesforce administrator fulfil these requirements?
Select one or more of the following:

Question43: Universal Containers recently rolled out a Community to its partners.
The internal sales team has the following requirements:
* Ability to support the addition of 50 new partners every month.
* Ability to pass leads to the partners.
* Continue to have access to the leads after transfer to a partner.
* Access to the Opportunity when the partner converts the lead.
* Leads should be visible to only the partner who is working on the lead.
Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?

Question44: A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?
Select one or more of the following:

Question45: Northern Trail Outfitters wants to launch their Community with the following requirements:* Enable ions* Use Reputation for gamification* View the Trending Articles* Optimized for mobile. Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? Choose 2 answers

Question46: What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.

Question47: Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Question48: What is the most efficient way for the Salesforce Admin to fulfill these requirements?
Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects.

Question49: Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided. Which three options will allow Universal Containers to meet its requirements?
Choose 3 answers

Question50: Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers

Question51: You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

Question52: Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?

Question53: A global non-profit organisation (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customised to have regional branding and theme with new pages and components.
Which option should the Community Cloud Consultant consider first to meet these requirements?
Select one or more of the following:

Question54: What must your enable at the User level to ensure External Users are able to view Knowledge?

Question55: Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.
Which standard functionality should be used to accomplish this task?

Question56: Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: * Grant Or remove employees access to the partner account. * Specify the access level (Read, Read-Write). * Add or remove a group of employees to the partner account. * Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?

Question57: Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.
What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers Select one or more of the following:

Question58: Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?
Select one or more of the following:

Question59: Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references.
What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

Question60: Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: * 120,000 partner accounts* Minimize the number of partner account roles* Partner account is made up of sales employees and sales managers* Sales employees only have access to their data* Sales managers have access to all sales employees data. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements?
Choose 2 answers

Question61: Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:

Question62: Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.
What should Salesforce Admin do to fulfill this request?

Question63: Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device, what do you recommend?

Question64: Northern Trail Outfitters is launching a Community with the following requirements: * Branding requirement is limited to the company logo. * Community should be available on desktop. Mobile responsive is not needed.
* Community users should have access to reports and dashboards. * Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

Question65: A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.
Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer

Question66: What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

Question67: Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?
Discuss

Question68: Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:

Question69: Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?

Question70: Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:

Question71: You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) are available to them in your Napili Template Community?

Question72: Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

Question73: Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?

Question74: Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.
- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.
- Customer users only need to see their orders in the Community.
- Orders are currently public read-only.
- Customer users need to access fields that are already part of the existing integration.
What two things should the Salesforce Admin do to meet these requirements?
Choose 2 answers

Question75: Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment.
Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?

Question76: Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]

Question77: Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?

Question78: An organisation's administrator is tasked with setting up and configuring Reputation within a new community.
Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?
Choose 3 answers
Select one or more of the following:

Question79: A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users.
How should the Salesforce Admin perform this task?

Question80: What are the two ways to integrate Google Analytics with a template based Community?

Question81: Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

Question82: A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements?
Select one or more of the following:

Question83: What are three ways you can maximize engagement within your Salesforce Community?

Question84: Universal Containers needs to match the colour scheme of their Customer Service (Napili) Template-based Community with Universal Containers' branding colours.
What is the most efficient way to accomplish this task?

Question85: Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle: * Universal Containers can engage with partners during the Sales cycle. * Universal Containers can have internal ions NOT visible to partners. * The Channel Manager can bring any Universal Containers employee to the ion. * Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?

Question86: Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?
Select one or more of the following:

Question87: Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

Question88: Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

Question89: Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log in to the community. How should the Community Cloud consultant meet this requirement?
Select one or more of the following:

Question90: A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:

Question91: Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?
Select one or more of the following:

Question92: How can you launch a support community with live chat, click to call, and case creation form?

Question93: Universal Containers wants its Community users to have the ability to log in using Facebook and Google.
Which set of features should the Administrator use to achieve this goal?
Select one or more of the following:

Question94: Universal Shipping want to notify their Community Moderators when a member post more than one file to the community within a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen. How would this requirement be implemented?

Question95: niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:

Question96: Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

Question97: Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:

Question98: The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?
Select one or more of the following:

Question99: Universal Containers is setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?
Select one or more of the following: